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Frequently Asked Questions

How much are your brownies?

£20.00 for a box of 6 chunky original brownies 

£23.00 for a box of 6 chunky flavoured brownies 

We also offer birthday boxes, birthday slabs & stacks and wedding/celebration stacks

How can I order?

You can order via the social media platforms of Facebook and Instagram, call into the shop or send us an email.

How do I pay?

You can pay via bank transfer or we can send an invoice.

All orders must be paid for before being dispatched or collected.

Do you deliver locally?

We offer a local delivery service around the Waterlooville - Clanfield area. A delivery fee of £2.95 is charged. Further locations are  possible for an additional fee, so please do ask.

Where can I collect from?

From our shop in Waterlooville.

322 London Road, PO7 7DU

Will you mail brownies to me?

We no longer offer a standard brownie postal service on our website. However, if you would like us to still send a box please get in touch and we can let you know our availability.

How much is postage?

A single box is sent first class signed for via Royal Mail and is £5.55 - we do not use any other service and will not send second class due to the perishable nature of the products.

Our turnaround time for all bakes is around 4 days from ordering, but it does depend on our workload. 

How long do they keep for?

They will keep for approx. 10 days after you've received them (but I doubt they'll last that long if your family is like mine)! Please ensure you store them in an airtight container, and this will then ensure their freshness, you can pop them in the fridge too. They can also be frozen for a few months. To defrost, just leave them at room temperature for an hour. They are also extremely delicious if warmed through in the oven .... served with ice-cream or custard or both!

Can I give as a gift?

If you're feeling generous and want to gift a box of brownies rather than eat them yourselves, we can pop a handwritten card inside the box for you

Food allergens and Intolerances (brownies & bakes)

If you have any questions or concerns regarding any ingredients or allergens, please do get in contact with us prior to making your order. We take your health and welfare very seriously.

All bakes are made in a kitchen where WHEAT, BARLEY, GLUTEN, MILK, DAIRY, EGG, SOYA, SULPHUR DIOXIDE/SULPHITES  and NUTS (all varieties) are used, stored and handled on a daily basis and although we make every effort to ensure there is no cross contamination, we CANNOT

guarantee there are no traces of these allergens in any of the products, so therefore they are not suitable for people with allergies or intolerances.

The gluten free products do meet the less than 20ppm 20mg/kg legal level.

An allergen information card is delivered with every order, as well as information on when the brownies were baked and when they should be consumed by. If you require a full list of ingredients, please do ask and these will be provided.

Graze @ 322

FAQ's

How can I order?
Drop us an email here
​Or via the button on the products page, or our social media pages of Facebook and Instagram.

How much notice do you need?
Ideally as much as possible, but we will do our best to accommodate you depending on our workload.

I've sent an email but not had a reply!
We aim to respond to all enquiries within 24 hours, please also check your junk folder as sometimes they end up in there!

How do I pay and what is the refund policy?
Payment will always be made via bank transfer, and all details will be provided to you. Full payment is required 7 days prior to your event. Within 7 days, no refunds are permitted as we will have made our orders with our relevant suppliers.

Do you deliver?
Yes we do! 
​Our delivery is offered within 15 miles of PO7 7DU, and charges do apply (see below)
For further locations, please ask as it may be possible and we can quote you.
Within 3 miles of PO7 7DU a delivery charge of £3.95 is charged
3 - 10 miles of PO7 7DU a delivery charge of £4.95 is charged
10 - 15 miles of PO7 7DU a delivery charge of £6.95 is charged

Do I have to store the boxes/boards in the fridge?
​Yes you do, and we will advise you accordingly depending on your order. Ideally the boxes should be eaten as soon as possible, however, they will be absolutely fine for 24 hours.

Are you insured?
Yes we are!
​We hold appropriate insurances for catering for you at home or an event.

Where are the boxes and boards made up?
​We have our own kitchen, situated at 322 London Road, Waterlooville. This is also home to the other side of our business Harvest View Brownies. We have been inspected by Havant Borough Council where we were awarded a level 5 in our food hygiene. All of our staff who handle your food also hold a Level 2 Food Hygiene & Safety qualification.

Food intolerances and allergies
We take your health and wellbeing extremely seriously, and where possible we will do our utmost to work alongside you in order to accommodate any intolerances and/or allergies. However, it is YOUR responsibility to advise us prior to ordering of any known intolerances and/or allergies. We will not be held responsible for any adverse reactions from our food if we have not been notified prior to the order process.

​With each order you will receive information on the allergies included in your boxes and board.

​Our kitchen uses, handles and stores NUTS of all varieties, therefore, we cannot guarantee there will be no cross contamination.

Our boxes and boards are made up of varying foods and therefore we cannot guarantee that the contents do not contain the following;
Celery
Cereals containing gluten - including wheat (e.g. spelt), rye, barley and oats
Crustaceans e.g. prawns, crabs and lobsters
Eggs
Fish
Lupin
Milk (dairy)
Molluscs e.g. mussels and oysters
Mustard
Tree nuts including almonds, Brazil nuts, cashews, hazelnuts, macadamia, pecans, pistachios and walnuts
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and Sulphites

FAQ's: About Us
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